Customer Experience Representative
Company: VirtualVocations
Location: Murfreesboro
Posted on: January 21, 2025
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Job Description:
A company is looking for a Senior Customer Experience
Representative.
Key Responsibilities
Handle high volume inbound phone contacts, addressing compliance
and policy-related questions
Conduct thorough investigations of member accounts to ensure
adherence to established policies
Maintain performance standards including customer satisfaction and
compliance metrics
Required Qualifications
3+ years of call center or relevant customer service experience
Digital proficiency in navigating web-based and e-commerce software
applications
Ability to maintain resilience while delivering difficult messages
to customers
Comfortable working in a fast-paced and dynamic environment
Commitment to adhering to internal policies and regulatory
compliance
Keywords: VirtualVocations, Smyrna , Customer Experience Representative, Other , Murfreesboro, Tennessee
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