Customer Development Manager
Company: Advantage Solutions
Location: Nashville
Posted on: January 23, 2025
Job Description:
Customer Development Manager
Job Locations
US-TN-Nashville
Primary Posting Location : City
Nashville
Primary Posting Location : State/Province
TN
Primary Posting Location : Postal Code
37201
Primary Posting Location : Country
US
Requisition ID
2025-434810
Position Type
Full Time
Category
Business Development
Minimum
USD $43,888.00/Yr.
Maximum
USD $84,000.00/Yr.
Summary
Customer Development Manager
At our Company, we grow People, Brands, and Businesses! We are
seeking a highly talented Customer Development Manager (CDM) to be
responsible for developing and growing sales volume in their
assigned territory, markets, and regions through effective
relationships with Store Operations personnel. The right candidate
will ensure that a high level of service and quality is maintained
in developing relationships with the high-level decision makers;
driving a positive impact on all assigned stores. As part of our
winning team, you'll receive top-tier training, competitive base
salary, and a comprehensive benefits package all with the
opportunity for career growth. Take this opportunity to join North
America's leading business solutions provider and build your career
working with amazing people in a growing industry! Apply today!
What we offer:Full-Time Benefits (Medical, Dental, Vision,
Life)401(k) with company matchTraining and Career
DevelopmentGenerous Paid Time-OffResponsibilities:
Working with and training Retail
Supervisors to raise the level of effectiveness across the entire
area and region.Act as an account manager for an assigned retail
merchandising account.Growing sales of incremental display
locations, selling the execution of plan-o-gramed locations,
executing initiatives, as well as maintaining in-stock
conditions.Developing and leveraging relationships with key
influence and decision makers in assigned stores, markets, and
regions.Following sales call standards and orchestrating call
coverage plans that meet the business needs of the client and
retail customer.Complete accurate and timely paperwork, reports,
recaps, itineraries, timesheets, expense reports,
etc.Qualifications:
Bachelor's Degree preferred or
equivalent experience2-3 years previous experience managing key
account in the retail or consumer packaged goods
industryDemonstrated history of building effective cross-functional
relationships with stakeholders throughout the businessExcellent
written communication and verbal communication
skillsDecision-making skills and ability to exercise sound
judgmentStrong computer skills including proficiency with Microsoft
Office and web-browsers Job Will Remain Open Until Filled
Responsibilities
The Company is one of North America's leading sales and marketing
agencies specializing in outsourced sales, merchandising, category
management and marketing services to manufacturers, suppliers and
producers of food products and consumer packaged goods. The Company
services a variety of trade channels including grocery, mass
merchandise, specialty, convenience, drug, dollar, club, hardware,
consumer electronics and home centers. We bridge the gap between
manufacturers and retailers, providing consumers access to the best
products available in the marketplace today. Position Summary The
Customer Development Manager (CDM) is responsible for developing
and growing sales volume in assigned territory, markets and regions
through effective relationships with store operations personnel at
the region and market level. Developing relationships with these
higher level decision makers should have a positive impact on all
assigned stores within a given region or market. The CDM works with
Retail Supervisors to raise the level of effectiveness across the
entire area and region. This may include such opportunities as:
planning, working retail with Retail Sales Merchandisers (RSMs),
training and developing skills of RSM's. Essential Job Duties and
Responsibilities Achieving Results
- Meeting or exceeding POS to plan goals for assigned territory
and markets
- Delivering a positive gap versus Non-DRT
- Growing POS by selling incremental display locations, selling
the execution of plan-o-gramed locations, executing initiatives as
well as maintaining in stock conditions.Consultative Selling
- Developing and leveraging relationships with key influence and
decision makers in assigned stores, markets, and regions
- Delivering consistent market & region level contact
- Effectively gaining front end and main aisle presence. This is
accomplished in conjunction and alignment with store or market
personnel so that the primary merchandising and stocking duties are
done by store personnel. This collaborative relationship is
developed on a mutual interest and business relationshipDeveloping
Others
- Provides sales training and skill development of RSM's in
assigned geographies
- Utilizes preferred coaching style - coaching vs. telling, role
playing, open ended questions
- Provides constructive feedback and development opportunities to
RSM via coaching and CDM training recap forms
- Communicates feedback to Retail Supervisors (RS) concerning
trainee's strengths and opportunities
- Mentors assigned RSMD candidates Leadership
- Participates and may lead meetings for their area or other RS
area meetings
- Consults with assigned RKCM/Communications Mgr about
development of sales materials and other account information
- Provides field perspective and feedback on SIF questions for
their assigned accountsOrganizing and Planning
- Follows sales call standards and effectively orchestrates a
call coverage plan that meets the business needs of the client and
retail customer.
- Effectively manages RSM training
- Other related duties as assignedSupervisory Responsibilities
Direct ReportsHires, retains, trains, coaches, guides, directs, and
develops direct reports using company-wide processes, tools and
resources Indirect ReportsMay delegate work of others and provide
guidance, direction and mentoring to indirect reports Travel and/or
Driving Requirements
- Travel and Driving are essential duties and function of this
job
- Travel up to 40% Minimum QualificationsEducation Level:
(Required): High School Diploma or GED or equivalent experience
(Preferred): Bachelor's Degree or equivalent experience
- 1-3 years of experience in Retail Sales Merchandiser
(RSM)Skills, Knowledge and Abilities
- Excellent written communication and verbal communication
skills
- Good interpersonal skills
- Conflict management skills
- Decision making skills
- Ability to exercise sound judgment
- Ability to work effectively with management
- Ability to ensure a high level of service and quality is
maintained
- Strong computer skills including proficiency with Microsoft
Word, Excel, PowerPoint, Access, Outlook, and
web-browsersEnvironmental & Physical Requirements Field / Reps
Requirements Incumbent must be able to perform the essential
functions of the job. Work is performed in a retail in-store
environment. Typically requires the ability to spend 66%+ hours
each work day doing the following activities: engage in
considerable physical activity, ability to lift and/or push up to
74 pounds, stand on feet for long periods of time, use products or
cook food as appropriate for the demonstration, and may be required
to work in extremely cold conditions (i.e. refrigerated and freezer
sections). Also required to travel and drive. The use of proper
safety practices when handling the products and/or cooking is
essential. Additional Information Regarding The Company Job Duties
and Job Descriptions Job duties include additional responsibilities
as assigned by one's supervisor or other manager related to the
position/department. This job description is meant to describe the
general nature and level of work being performed; it is not
intended to be construed as an exhaustive list of all
responsibilities, duties and skills required for the position. The
Company reserves the right at any time with or without notice to
alter or change job responsibilities, reassign or transfer job
position or assign additional job responsibilities, subject to
applicable law. The Company shall provide reasonable accommodations
of known disabilities to enable a qualified applicant or employee
to apply for employment, perform the essential functions of the
job, or enjoy the benefits and privileges of employment as required
by the law.
Important Information
The above statements are intended to describe the general nature
and level of work being performed by people assigned to this
position. They are not intended to be an exhaustive list of all
responsibilities, duties and skills required of associates so
classified.The Company is committed to providing equal opportunity
in all employment practices without regard to age, race, color,
national origin, sex, sexual orientation, religion, physical or
mental disability, or any other category protected by law. As part
of this commitment, the Company shall provide reasonable
accommodations of known disabilities to enable an applicant or
employee to apply for employment, perform the essential functions
of the job, or enjoy the benefits and privileges of employment as
required by the law.
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Keywords: Advantage Solutions, Smyrna , Customer Development Manager, Executive , Nashville, Tennessee
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