THP DISPATCHER SUPERVISOR - 10082024-62229

Company: State of Tennessee
Location: Nashville
Posted on: October 16, 2024

Job Description:

Job Information State of Tennessee Job InformationOpening Date/Time10/08/2024 12:00AM Central TimeClosing Date/Time10/14/2024 11:59PM Central TimeSalary (Monthly)$3,595.00 - $5,380.00Salary (Annually)$43,140.00 - $64,560.00Job TypeFull-TimeCity, State LocationNashville, TNDepartmentSafety and Homeland Security LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF SAFETY & HOMELAND SECURITY, HIGHWAY PATROL DIVISION, DAVIDSON COUNTY

A Security Background Clearance will be conducted prior to employment.

For more information, visit the link below:

This position is approved for a 10% additional shift differential.Qualifications Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to five years of full-time communications dispatching work and possession of current certification in active status as an APCO certified Communications Training Officer.

Substitution of Experience: Qualifying experience in communications dispatching work may be substituted for the required years of education on a year-for-year basis. Necessary Special Qualifications: Applicants for this class must:

• Be at least eighteen (18) years of age;
• Be a citizen of the United States;
• Have a good moral character, as determined by investigation;
• Complete a criminal history disclosure form in a manner approved by the appointing authority
• Agree to release all records involving their criminal history to the appointing authority;
• Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
• Not have been convicted or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor, or controlled substances, Tennessee Code Annotated 7-86-205;
• Not have been discharged under any other than honorable conditions from any branch of the United States armed forces;
• Pass a physical examination administered by a licensed physician that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position;
• Upon appointment, successfully complete a prescribed course of instruction approved by the Tennessee Public Safety Committee.Applicants for positions in the Department of Safety and Homeland Security must pass a psychological evaluation administered by a licensed mental health professional that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position. Examination Method: Education and Experience, 100%, for Preferred Service positions.Overview Summary: Under general supervision, is responsible for communications equipment operations supervisory work of average difficulty in supervising the operations of teletype and two-way radio equipment in receiving and transmitting law enforcement information; and performs related work as required.
  
  Distinguishing Features: This is the supervisory classification in the THP Dispatcher sub-series. An employee supervises a unit of subordinate communications dispatchers and participating in receiving law enforcement information, by telephone, teletype and two-way radio, and transmitting messages based on this information to appropriate agencies or individuals. Work involves making decisions on the most appropriate agencies or individuals to receive the information and preparing and maintaining communications logs and statistical reports. This class differs from that of the THP Dispatcher 3, in that an incumbent of the latter is responsible for performing duties at the working level, with no supervisory responsibilities.Responsibilities Performing Administrative Activities:
• Conducts interviews to hire new dispatch employees and makes recommendations to the Captain.
• Resolves complaints by determining the facts and taking the appropriate action.
• Maintains documentation regarding subordinates job performance for the evaluation process, noting exceptional or marginal performance.
• Develops and provides subordinates job plan annually.
• Conducts performance interim reviews with subordinates quarterly and performance evaluations annually.
• Notifies Consulate regarding foreign nationals that have been arrested/detained, seriously or fatally injured in crashes.
• Completes required reports, forms and documents within the established time frames, (including but not limited to travel claims, time and labor, collection and reporting trooper activity, entering serious or fatal crash report).
• Enters and approves time accountability for subordinates in a timely manner.
• Ensures that subordinates personnel files are updated and accurate.
• Stays up-to-date on schedule.
• Schedules required training and maintain training documentation on subordinates.
• Updates wrecker call lists/logs.
• Updates department personnel, other agency contact information in CAD.
• Obtains proofs of compliance for accreditation process.
• Maintains call out lists for road personnel and dispatcher.
• Ensures that the fatality board/reports are updated and correct.
• Completes all requested forms and documents prior to commissioned members court appearance such as but not limited to certified driving histories and criminal histories.
• Ensures communications center has adequate supplies for effective operation.
• Disseminates subpoenas for court to troopers/road personnel.
• Relays messages to road personnel form the public.
• Maintains contact information for Chaplains. Getting Information:
• Answers multiple telephone calls, monitoring, transmitting and receiving information on multiple channel two-way radio, and entering data into computer system.
• Provides liaison functions by receiving and properly handling, directing or prioritizing calls for emergency and non-emergency needs to and from THP units, other public safety agencies, and the public as well as critical incident intelligence.
• Performing and supervising subordinates in above tasks.
• Receives law enforcement information by telephone, teletype, and multiple channel two-way radio, and transmits messages based on this information to the appropriate law enforcement agencies or personnel; receives and transmits information on motor vehicle crashes, fatalities, and hazardous weather conditions and handles communications requests for information regarding driver's license, motor vehicle or boat title and registration, wanted or missing persons, and wrecker and ambulance services.
• Assists troopers and law enforcement personnel with locating families for next of kin notifications.
• Gathers information and refer calls for service to the appropriate agencies when necessary.
• Conducts inquiries for guns, drugs, and illegal smuggling, human trafficking.
• Conducts inquiries for immigration/naturalization status.
• Provides testimony in court as the communication center custodian of the records. Monitor Processes, Materials or Surroundings:
• Monitors detection of an alarm when road personnel receive possible confirmation of stolen vehicles/articles or wanted persons and/or the terrorist watch list.
• Monitors multiple channel two-way radio for officer safety and provide emergency response to officers in distress.
• Verifies trooper/road personnel location and status to insure their safety during traffic stops, crashes, commercial motor vehicle inspections and motorists assists at the pre-assigned time intervals.
• Monitors CAD for unit emergency alarm; check trooper status and send appropriate backup if the Trooper fails to respond.
• Operates and monitors statewide emergency teletype and radio communications systems and receive notification of emergency or disaster situations, including hazardous materials spills, tornadoes, flash flooding and the search and rescue of specific individuals or groups; evaluates the nature of the emergency and notifies by telephone, teletype and/or multiple channel two-way radio, agencies or pertinent individuals with the expertise and/or authority to handle the situation.
• Ensures the operational readiness of all communications equipment.
• Monitors the location and status of field law enforcement personnel by multiple channel two-way radio on a regular basis and dispatch additional law enforcement personnel to assist with handling certain situations.
• Maintains an emergency evacuation plan of action and supplies for the communication center personnel, ensuring that personnel are knowledgeable of immediate evacuation procedures. Performing for or Working Directly with the Public:
• Communicating with children and the elderly involved in critical incidents.
• Handles difficult callers while taking additional steps necessary to provide Trooper with the necessary information to assist.
• Provides 24-hour a day support to the road personnel and to the public.
• Assists distraught, emotional and irate callers.
• Provides access to the appropriate interpreting service for non-English speaking calls for service pursuant to state and federal law requirements.
• Provides motorist assistance, general assistance, emergency assistance, and public information and directions in an efficient, courteous, knowledgeable manner treating all customers with dignity and respect.
• Communicates with non-English speaking parents through their children.
• Keeps the public informed about road closures and hazardous road conditions.
  Interacting with Computers:
• Conducted hit confirmations with entering agencies on stolen/wanted or any other NCIC entries, including but not limited to license plate readers.
• Retrieval of CAD records, data recordings, etc., at the request of judicial authorities, Command Staff or authorized personnel.
• Updates and maintains computerized voice mail system.
• Creates and maintain monthly reports from CAD regarding data driven enforcement, road closures, crashes, traffic incident management, Tennessee Department of Transportation SmartWay Information System (real time traffic information).
• Enters query gang related information.
• Enters stolen records in NCIC.
• Accesses road maps and provide directions to road personnel and the public.
• Conducts CAD searches to obtain general information such as crashes, trooper times, and vehicle information.
• Updates road assignments in appropriate databases.
• Monitors LoJack stolen vehicle tracking system.
• Resets expired/invalid passwords in iMobile.
• Develops quick key functionality for TIES computers. Processing Information:
• Processes limited, vague and sometimes false information to make positive identification of individuals and/or property. Decide what information is needed to complete the task.
• Determines what information is needed to complete the task.
• Reviews radio and telephone audio to ensure procedures are being followed and equipment is working properly.
• Conducts CAD evaluations of dispatch personnel by reviewing entries for timeliness and accuracy.
• Analyze database information to assist trooper/other law enforcement agencies in investigations.
• Maintains up-to-date wrecker rotation log with additions, deletions and suspensions as required by directives and standards.
• Ensures that authorized dispatch personnel maintain current access and certifications for required software and databases to perform their duties and responsibilities effectively and efficiently.
• Submits suspicious activity reports to Fusion Center relating to possible terrorist or homeland security matters
• Receives weather information and forecasts by teletype, multiple channel two-way radio, electronically and transmits information to road personnel and other appropriate emergency agencies. Making Decisions and Solving Problems:
• Ensures that all communication centers are adequately staffed and operational 24 hours a day / 7 days a week for the safety of the officers and the public.
• Being accessible and available to subordinates for problem resolution and decision-making.
• Anticipates routes of travel, traffic and weather conditions and obstacles to advise troopers/officers during pursuits.
• Working as a dispatcher during emergency situations and/or manpower shortages.
• Notifies appropriate authorities of equipment failure.
• Knows which units to utilize, refer calls for service, prioritize calls for service, determine the appropriate support agencies to send, what notifications have to be made. Evaluating Information to Determine Compliance with Standards:
• Supervises the Communication Training Officer Program and the training and evaluation of new employees for their district.
• Interprets, complies and keeps up-to-date with all department general orders, policy and procedure and guidelines while performing daily activities.
• Maintains confidentiality of law enforcement sensitive information and documents in compliance with laws and policies.
• Performs periodic audits of TIES, NCIC, TCIC, inquiries, entries, validations for quality assurance and compliance with FBI, CJIS and all legal requirements.
• Maintains up-to-date information on traffic incident management, prison escape plan, emergency management, etc.
• Provides input semi-annually for dispatch standard operating procedures manual revisions. Communicating with Supervisors, Peers or Subordinates:
• Dispatches additional resources for natural and man-made disasters.
• Informs subordinates of schedule changes, procedural changes, special events and other notifications.
• Demonstrates adaptability and flexibility when working with co-workers, subordinates, and management to complete a job. Demonstrate a sense of cooperativeness by remaining open and positive when receiving direction or constructive feedback.
• Completes accurate reports and keep supervisor and others fully informed on work status, issues and problems that need resolution.
• Demonstrates clear, effective communication in individual group settings.
• Notifies public information office of critical incidents to ensure public awareness and safety. Updating and Using Relevant Knowledge:
• Attends required training and maintain required certification, including but not limited to, public safety telecommunicator course, TIES, NCIC, NIMS
• Keeps up-to-date on general orders, policies, procedures and standards.
• Ensures that subordinates are up-to-date on procedures and standards by verbal and electronic means.
• Attends required training, conferences and meetings to receive the most current information and disseminates to subordinates.
• Maintains and updates records, telephone lists, manuals, reference material to ensure compliance with directives and standards for use of dispatch personnel. Documenting/Recording Information:
• Creates, updates, and documents all requests for service and other data into CAD.
• Enters and approves time accountability and travel claims for subordinates.
• Stores and maintains recordings with limited access and reviews the recordings as required by directives and standards and documenting the duplication and distribution of recordings.
• Ensures that all case files are current, submit status reports per established time frames and keep management apprised of case events as they occur.
• Prepares and maintains essential logs and pertinent statistical data and reports on motor vehicle crashes, fatalities, and/or emergency or disaster situations. Establishing and Maintaining Interpersonal Relationships:
• Ensuring subordinates are provided a harmonious and respectful workplace by complying with established directives, providing training to enhance knowledge as a preventative measure and taking the appropriate disciplinary action for violations.
• Assists the other operator on duty and operating as a team.
• Establishing and maintaining interpersonal relationships by acknowledging and rewarding outstanding performance through interim reviews, performance evaluations, awards, verbal and/or written commendations.
• Conducts shift briefing and pass along information to on-coming operators and road personnel.Competencies (KSA's) Competencies:
• Informing
• Directing Others
• Delegation
• Time Management
• Organizing
• Developing Direct Reports and Others
• Command Skills
• Confronting Direct Reports
• Conflict Management
• Managerial CourageKnowledge:
• Clerical Knowledge
• Knowledge of Windows Office
• Geography and Map Reading
• Knowledge of Basic Math
• Customer and Personal ServiceSkills:
• Active Learning
• Critical Thinking
• Reading Comprehension
• Speaking
• Listening Skills
• Writing
• Service Orientation
• Manage Own Time
• Typing Skills
• Stress Management Stress
• Working Independently SkillsAbilities:
• Communication (both Verbal and Written)
• Deductive Reasoning
• Memorization
• Oral Comprehension
• Oral Expression
• Written Comprehension
• Written Expression
• Hearing Sensitivity
• Speech RecognitionTools & Equipment
• Personal Computer
• Telephone
• Fax Machine
• Printer
• Two-Way RadioTN Driver Standards State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.Please include your Driver's License Information under the Licenses and Certifications section of your application.**Agencies may allow an exception based on other factors.
  

Keywords: State of Tennessee, Smyrna , THP DISPATCHER SUPERVISOR - 10082024-62229, Professions , Nashville, Tennessee