Customer Experience Specialist
Company: VirtualVocations
Location: Nashville
Posted on: February 4, 2025
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Job Description:
A company is looking for a Customer Experience Specialist to
provide exceptional service and support to customers.
Key Responsibilities
Serve as the customer-facing voice, assisting with billing,
technical, and general support inquiries
Investigate and troubleshoot issues flagged by customers, providing
effective solutions
Collect and share customer feedback data to influence product
changes and improvements
Required Qualifications
1-2 years of customer service experience, including chat, email,
and phone support
Experience with admin-like platforms for processing refunds and
billing changes
Ability to think critically and adapt to new experiences
Strong organizational and time-management skills in a dynamic
environment
Positive, self-starter attitude with the ability to work
independently and in a team
Keywords: VirtualVocations, Smyrna , Customer Experience Specialist, Other , Nashville, Tennessee
Click
here to apply!
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