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Customer Experience Specialist

Company: VirtualVocations
Location: Nashville
Posted on: February 4, 2025

Job Description:

A company is looking for a Customer Experience Specialist to provide exceptional service and support to customers.



Key Responsibilities

Serve as the customer-facing voice, assisting with billing, technical, and general support inquiries
Investigate and troubleshoot issues flagged by customers, providing effective solutions
Collect and share customer feedback data to influence product changes and improvements



Required Qualifications

1-2 years of customer service experience, including chat, email, and phone support
Experience with admin-like platforms for processing refunds and billing changes
Ability to think critically and adapt to new experiences
Strong organizational and time-management skills in a dynamic environment
Positive, self-starter attitude with the ability to work independently and in a team

Keywords: VirtualVocations, Smyrna , Customer Experience Specialist, Other , Nashville, Tennessee

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