IT Helpdesk Support

Company: VirtualVocations
Location: Murfreesboro
Posted on: January 28, 2025

Job Description:

A company is looking for a Remote IT L1 Helpdesk Support.
Key Responsibilities

Provide telephone, email, and remote diagnostic technical support for hardware, systems, and applications
Diagnose problems and offer resolutions for technical and service issues
Document issues in the support solution database and escalate complex problems to senior support

Required Qualifications

1+ year in a customer service role
Experience in a call center or technical support environment is preferred
Basic troubleshooting skills for Windows and basic network issues
Understanding of network, server, and desktop administration fundamentals
Strong telephone etiquette and ability to build business relationships

Keywords: VirtualVocations, Smyrna , IT Helpdesk Support, Other , Murfreesboro, Tennessee

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