Wash and Detail Manager

Company: National Indoor RV Centers
Location: Lebanon
Posted on: February 1, 2025

Job Description:

Wash and Detail ManagerNational Indoor RV Centers is looking for a manager to lead our Nashville Wash & Detail Department. Come and work at our state-of-the-art location. We are a premier full-service RV company that values lasting relationships with our employees, customers, and the community.We are growing fast and looking for those who are eager to become a long-term valued member of our NIRVC family. If you want to work for the BEST... then we want to hear from you. As a Wash and Detail Manager, you will:

• Oversee the daily operations of the RV valet and wash/detail departments
• Manage a team of valet/porters, and third-party wash/detail technicians ensuring that all RVs are cleaned and detailed to a high standard, including washing, waxing, interior detailing/cleaning, and maintain a safe and efficient work environment
• Schedule washing and detailing of coaches on the lot
• Ensure move requests, valet moves, wash bay, exterior and interior building maintenance is being performed and kept to standard
• Be the main point of contact for storage customers for the facility
• Coordinate move requests for storage customers, working with the corporate office to ensure storage levels are closely monitored and managed
• Work with the sales and service departments to deliver superior customer service
• Ensure all coaches meet our high standards through quality control checks
• Approve units for release to customer
• Manage inventory levels of cleaning and detailing supplies, and order supplies as needed
• Oversee proper customer billing for third-party wash/detail company
• Hire, train, and manage a team of RV valet/porters
• Develop and maintain standard operating procedures for the valet department, while also ensuring third-party wash/detail company meets NIRVC standards
• Be sure all policies and procedures are followed and executed in a timely manner
• Manage all team members in the department
• Recruit & training new team members
• Provide excellent customer service and address any customer concerns or complaints in a timely manner
• Analyze department performance and develop strategies to increase efficiency and profitability
• Maintain equipment and ensure that it is in good working order Qualifications:
  
  
  • High School diploma, or equivalent work-related experience
  • 5-10 years of customer service experience in a management role
  • Prior experience in valet or wash/detailing or a related field is preferred
  • Team Manager of large crew - This is not a desk job; you will be working with your team for most of the day
  • Able to train and retrain current employees and new employees using provided training methods
  • Able to process paperwork (Windows Applications, Word, Excel, Outlook, etc.)
  • Able to follow processes and procedures
  • On your feet most of your shift
  • Multitasking is a must
  • Great communication skills required
  • Customer service is vital
  • Mechanically inclined
  • Working Outdoors (in/around water)
  • Being Aware and Attentive to Surroundings
  • Adapt to change with a growing company
  • Willing to come in on some weekends if needed
  • Cleanliness is a must
  • Attend critical meetings and be able to provide feedback on operations
  • Knowledge of Wash and Detail a strong plus.
  • Demonstrated ability to establish structure, systems, and process to keep up with rapid growth.
  • Ability to work well with others - we want to keep our place a friendly and cooperative workplace
  • Positive and Can-Do attitude
  • Drug free - must pass a drug test
  • Legally able to work in the USA - we are an E-Verify employer
  • Clean-cut appearance
  • Valid driver's license with a clean driving record Working Conditions:
    • Will require extended periods of standing, walking, and bending
    • May require lifting or moving heavy equipment or objects
    • Must be able to lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
    • May require working in tight spaces or at heights
    • May require exposure to loud noises, fumes, or chemicals
    • Will require working weekends or holidays
      • Environmental conditions include heat, cold, humidity, noise, dust and wetness What We Offer: We believe in investing in our employees with a great benefits package and ongoing training to help you reach your career goals:
        • Medical, Dental, and Vision - Available 1st of the month following 30 days of employment
        • Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
        • 401K
        • Over 100 hours of PTO in the 1st year
        • 4 paid Holidays and 40 hours of Floating Holiday
        • Industry leading pay
        • Brand new facilities
        • Advancement opportunities We are an Equal Opportunity Employer (EOE). All applicants must be able to pass pre-employment testing including a background check, MVR, and drug screen.
          
          
          
          PIb92026303371-37248-36572525

Keywords: National Indoor RV Centers, Smyrna , Wash and Detail Manager, Executive , Lebanon, Tennessee